Sarah Mak

  Associate Director,

  Operational Excellence

MSc in Env Mgt.  BASc Ind Eng,

Certified Six Sigma Black Belt (ASQ)

Certified Manager of Quality / Operational Exellence (ASQ)

• A "Quality and Operational Excellence" expert with 25 years of experience in the Quality Management field, specializing in Operational and Business Process Improvements.

• Highlights of Consultancy Projects:  Building of Quality and Operational Excellence, Strategic Planning and Balanced Scorecard development

• Training projects delivered:  Six Sigma and implementation, Customer Service Management, Presentation and Communication Skill, etc.

• Sarah is a pragmatic leader and mission oriented facilitator as reflected in her profession, she cares for her customers and always gives the best of her knowledge to the target group served.

• Language Proficiency: Cantonese and English